What Information We Hold and Why
We collect the information you provide when registering — your name, email address, contact number, and date of birth. When you make a deposit or withdrawal using Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references and wallet identifiers to process and verify those
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movements. We also collect device and session data — browser type, IP address, and the pages you navigate — to keep your account secure and to troubleshoot access issues. If you contact our support team, that conversation is logged against your account. We do not sell
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your personal data to third parties. We may share limited data with payment processors, fraud detection services, and technical providers who operate under confidentiality obligations with us. Data is held for as long as your account remains active and for a further period as required by
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applicable law. Where local law in Malaysia applies additional obligations to our handling of your data, those requirements take precedence. Access to the platform is available where local law permits, and your data rights may vary depending on the jurisdiction you are in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.