Withdrawing Your Balance Back to Your Wallet
When you are ready to pull funds out, head to the same cashier section and select withdrawal. We process payouts back to the wallet or bank account you used to deposit — this cross-checks your account details automatically and keeps the transaction secure. Enter the amount you want to withdraw, confirm the destination, and submit the request. DuitNow and Touch 'n Go
eWallet withdrawals follow the respective network's posting schedule; FPX and Maybank2u routes may vary by your bank's processing window. We do not set arbitrary processing delays on our side — the timeline depends on the payment network once we release the funds. Make sure your account verification is complete before raising a withdrawal request.
- Open the withdrawal screen — Go to cashier in your account, switch to the withdrawal tab, and select the method you want to receive funds through.
- Enter the amount and destination — Key in how much you want to withdraw and confirm which wallet or bank account should receive it — double-check the account number.
- Complete any pending verification — If your account verification is still in progress, finish that step first — unverified accounts cannot process withdrawal requests.
- Track the request status — Your withdrawal history in the cashier shows the current status. Contact our live chat if the status stays pending longer than expected.